Shipped from Lima, Peru, with tracking. Delivering to the US, UK, Canada, Australia and New Zealand.

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Questions about an order, a product or shipping to your country? Write to us and we’ll reply by email.

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Before you write

Quick answers to the questions we get most. See all questions

Which countries do you ship to?

We ship from Lima to the United States, the United Kingdom, Canada, Australia and New Zealand. Shipping costs and delivery estimates are shown at checkout, before you pay.

How long does delivery take?

It depends on your country and the shipping option you choose. You’ll see the estimated delivery time at checkout, before you pay, and the parcel can be followed with its tracking number from the day it leaves Lima.

How do I track my order?

We email your tracking number as soon as the parcel leaves Lima. Enter it on the carrier’s website to follow the parcel to your door.

What if my order arrives damaged?

Write to us with your order number and a photo of the parcel and the product. Because these are food products, opened packs can’t be returned, but a damaged or wrong item will be replaced or refunded. Our returns policy has the details.