Libro de Reclamaciones Complaints Book

Under Peru’s Consumer Protection Code, our shop has a virtual Complaints Book. Use it to file a formal claim or complaint about Pacha Harvest. We reply within 15 business days.

Conforme a lo establecido en el Código de Protección y Defensa del Consumidor, esta tienda virtual cuenta con un Libro de Reclamaciones a tu disposición.

Complaint sheet Hoja de reclamación

Number: Given when you send it
Date: October 15, 2026

Your details Identificación del consumidor reclamante

Full name

ID document

Document number

Home address

Phone

I’m under 18

What you bought Identificación del bien contratado

It’s about a

Product ProductoService Servicio

Order number (optional) Número de pedido

Amount claimed (USD) Monto reclamado

Description Descripción

Your claim and request Detalle de la reclamación y pedido del consumidor

Type

Claim ReclamoYou disagree with a product or service you bought.Complaint QuejaYou’re unhappy about something not related to the product, or about how we treated you.

What happened? Detalle

What would you like us to do? Pedido

Our reply Observaciones y acciones adoptadas por el proveedor

Filled in by Pacha Harvest. We email our reply to the address above within 15 business days.

I confirm the information is true, and I’ve read the privacy policy. Sending this form replaces my signature.

Provider Proveedor

Business name: [Legal business name]
RUC: [RUC]
Address: [Registered address], Lima, Peru
Website: pachaharvest.com
Email: hello@pachaharvest.com

What happens next

You get a copy of your claim by email, with its number.
We reply by email within 15 business days.
We keep your claim on file for at least 2 years, as the law requires.

Only need help with an order?

For a late, damaged or wrong order, the fastest way is to email us at hello@pachaharvest.com. See our returns policy.

Reclamo: disconformidad relacionada a los productos o servicios.

Queja: disconformidad no relacionada a los productos o servicios; o malestar o descontento respecto a la atención al público.

La formulación del reclamo no impide acudir a otras vías de solución de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.

El proveedor deberá dar respuesta al reclamo o queja en un plazo no mayor a quince (15) días hábiles improrrogables.

Filing a claim doesn’t stop you from using other ways to resolve a dispute, and you don’t need to file one before going to INDECOPI, Peru’s consumer protection authority.

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Libro de Reclamaciones Complaints Book

Claim received

Libro de Reclamaciones Complaints Book

Claim received

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